Shop with confidence thanks to Ozerty's Purchase Protection Program
Receive a replacement if your item cannot be delivered, arrives in damaged condition, or does not match the description.
Ozerty Purchase Protection Program
Rest easy, knowing that we're here to provide support in the rare event of any complications when you shop with us.
What's covered by the Ozerty Purchase Protection Program
- Your item doesn't match the product description or photos
- Your item arrives damaged
- Your item faces delivery issues, like being late or lost during transit
We're here for you if anything goes amiss. Here's how it operates:
Submit a return request
To initiate a return, kindly reach out to us via email. We value your feedback, so please include your reason for the return, which will aid us in enhancing your future shopping experiences. Once we receive your email, we will guide you through the return process.
Click here to submit by email
Follow our return instructions
Depending on the situation, we tell you how to proceed, and any return fees are covered. In some cases, our agents may determine that a return is not necessary. To reduce shipping costs and the environmental impact of multiple returns, we recommend grouping the items you wish to return together. If a return is requested, please send the package back within the following days for prompt processing.
Get a reshipment
If your order is eligible for the Ozerty Purchase Protection Program, we reship your item(s) at our own expense. Our team follows your case closely and stays by your side until it is fully resolved. You will receive a confirmation once the reshipment is done, along with all the tracking information.